FAQ & Policies

We recommend placing orders at least 7-14 days in advance to ensure availability. For custom cakes and large orders, please allow 2-3 weeks. Rush orders may be available for an additional fee - please contact us to discuss.

Last-minute orders are subject to availability. We may be able to accommodate orders with less than 7 days notice for an additional rush fee. Please contact us directly to discuss your needs.

Same-day orders are typically not available due to the time needed to create quality, handcrafted treats. However, we may be able to accommodate in special circumstances - please call us to discuss.

Pricing is based on the type of item, quantity, complexity of design, and any special requests. Standard items are priced per dozen or per item as listed on our menu. Custom orders will receive a quote after reviewing your requirements.

For standard orders, payment is due at the time of order confirmation. For custom cakes and large orders, a 50% deposit is required to secure your date, with the remaining balance due 3 days before your event.

We accept credit cards, debit cards, and digital payment methods through our secure payment system. Cash payments are accepted for pickup orders only.

Since we're a home-based bakery, pickup is available at our location. You'll receive the exact address and pickup instructions after placing your order. Pickup times are typically scheduled between 9 AM and 6 PM.

Yes! We offer delivery within a limited radius. Delivery fees vary based on distance and will be calculated at checkout. Delivery is typically available Tuesday through Saturday. Please provide your zip code during ordering to check availability.

Delivery is available Tuesday through Saturday, typically between 10 AM and 4 PM. We'll coordinate with you to schedule a delivery window that works for your event.

We take food allergies seriously. Please disclose all allergies and dietary restrictions when placing your order. While we can accommodate many dietary needs, please note that our kitchen processes common allergens (nuts, dairy, eggs, gluten). We'll work with you to find safe options.

Yes, we offer gluten-free options for many of our items. Please note that while we can make gluten-free items, our kitchen is not a dedicated gluten-free facility. There is a risk of cross-contamination.

Yes, we can create vegan versions of many items. Please specify your dietary requirements when placing your order, and we'll discuss available options.

Orders can be cancelled or modified up to 5 days before your event date for a full refund. Cancellations made 3-5 days before the event will receive a 50% refund. Cancellations made less than 3 days before the event are non-refundable, as ingredients and time have already been committed.

Date changes are subject to availability. Please contact us as soon as possible if you need to reschedule. We'll do our best to accommodate your new date, and any price differences will be adjusted accordingly.

We understand that events can be cancelled unexpectedly. Please contact us immediately if your event is cancelled. Refund policies apply based on the timing of the cancellation as outlined above.